In today's data-driven landscape, essential insights are hidden contained within every client interaction. Leveraging the power of artificial intelligence (AI), businesses can now automatically process call transcripts to reveal meaningful business intelligence. AI-powered tools can identify customer opinions, highlight key trends, and even predict… Read More

HMRC's Code of Practice 9 (COP9) outlines the guidelines for how individuals can successfully resolve tax issues with HMRC. It provides a clear process for managing these situations, aiming to attain fair and reasonable outcomes for every parties involved. Essential elements of COP9 include: Dialogue with HMRC through designated channels. Durati… Read More